Shipping & Returns
Orders placed after Dec 12, 2018 will be shipped on Jan 9th, 2019. Cuero Products ships as usual.
Standard shipping rate is:
Flat Rate: $6.95
We ship most orders with a trackable delivery method (email will be sent to you) within 1 to 2 days of the order date, see below for exceptions. When shipped, your order should arrive within 2-5 business days.
NOTE: please expect products from Cuero Design and some Puik Art products to be delivered within 2-5 weeks from order date.
Easy Returns & Exchanges
We, of course, hope that you love our products as much as we do, but if there is any reason to return or exchange your item you will have 14 days from delivery date to do so.
In order to return any item, the product has to be in its original, unused condition and returned to us with the packaging , inserts and tags in original, sale-able condition. If an item is returned without its original box the item might be refused or subject to a restocking fee.
Unfortunately, shipping charges are not refundable and will be deducted from your refund. Return shipment costs are also the responsibility of the buyer.
All returns or exchanges require you to fill out the form below, make sure you have your order number ready!
We try our best to process returns and exchanges as efficient as possible, but please allow up to 10 business days for your return or exchange to be processed. Refunds are made in the same form as the original payment.
If you have any questions or concerns, please email us to firstname.lastname@example.org. We'd love to hear from you!